Your introduction to DIVA Back Office.*
This article introduces DIVA Back Office.
See our DIVA Back Office operator documentation for guides on how to use the video scheduler, video catalog, timeline catalog, workflow monitor catalog, ad campaign catalog, and roles and permissions.
The following topics are covered here:
- What is DIVA Back Office?
- Supported Cloud providers
- Ghost mode
- DIVA Back Office workflows
- Features and operations
- Key concepts
- Roles, permissions, and user groups
What is DIVA Back Office?
DIVA Back Office, part of the DIVA Platform, is a video Content Management System (CMS) offering three main services:
1. Video CMS
Create and manage your own full live and VOD video catalog. The DIVA Back Office scheduler provides the ability to create and ingest live sessions and recordings.
2. LiveToVod transition
DIVA Back Office provides the orchestration of the LiveToVod workflow. When live sessions finish, automatically transition them to VOD content using manifest URLs with options to manage video replay settings.
3. Data integration
Integrate data into a video stream such as timeline markers, chapters, and commentary into DIVA Back Office in two ways, automatically and manually:
- Automatically: use a set of Rest APIs and back end services
- Manually: create data directly within DIVA Back Office
Deltatre offers live event operations and/or training for your team to use DIVA Back Office.
Supported Cloud providers
No longer bound by a single Cloud provider, DIVA 5 clients can choose between deploying with Amazon Web Services (AWS), an infrastructure and hosting partner (supported from June '22), or Azure Media Services (AMS), a Microsoft Cloud Provider currently used in DIVA 4.
Ghost mode is a subset of DIVA Back Office functionalities. Ghost mode is used by customers who are bringing a third-party Online Video Platform (OVP) but still need to control elements of DIVA like data synchronization. It stores references to video assets and eradicates the need for operators to use the video scheduler as well as the manual creation of live events (applicable when a video automation workflow is not present).
DIVA Back Office workflow
DIVA Workflow provides an end-to-end video playback solution. This is the initial stage for each project and is managed by Deltatre Project teams who work closely with clients and specific needs. Below is a typical example of a DIVA Back Office workflow setup.
Features and operations
Note: DIVA Back Office operations and UI are the same in DIVA 5 and DIVA 4.
DIVA Back Office features include:
- Video scheduler
- Video catalog
- Timeline catalog
- Ad campaign catalog
- Workflow monitor catalog
- Roles, permissions, and user groups
- GUI Shell
Typically, DIVA Back Office operators are responsible for:
- Ingesting video-on-demand (VOD) content
- Editing VOD meta information
- Scheduling live events
- Trim in/trim out live events
- Adding editorial data
- Syncing data
- Adding and editing timelines
- Managing advertisements (pre-roll and mid-roll)
- Previewing content
Note: Back Office operations are subject to roles and user groups.
DIVA Back Office provides video asset ingestion, video workflows, sports and editorial data, and advertisements. These processes are completed before content is available on DIVA Player. Read on for more information on each:
Video asset ingestion
Video asset ingestion is the process of adding a video file and its associated data e.g., video ID, title, URL to DIVA Back Office.
The ingestion process depends on the video asset state, live or video-on-demand (VOD). Video files pass through an encoder, to the origin, existing now as a video asset in DIVA Back Office. For video streams to be accessible within DIVA Player, video assets go through Packaging and Distribution workflows. Read on for more about video workflows.
Once ingestion is complete, video assets go through workflows before they are available on DIVA Player. Video workflows can be live, VOD, or subclips (a combination of live and VOD).
The Packaging workflow transcodes and protects videos with Digital Rights Management (DRM) and content protection.
Sport and editorial data
DIVA Platform supports the enrichment of video streams with synchronized sports and editorial data. Sports data includes goals, red and yellow cards, and kick-offs, while editorial data refers to commentary and editorial data through a dedicated UI (User Interface) and APIs. Both data types are associated with a specific moment in a video. External systems such as Opta, Stat Perform, and Sports Radar support sports and editorial data.
Directly monetize videos via client-side and server-side advertisements. Manage client-side pre-roll and post-roll advertisements which are separate entities to the main video. Alternatively, manage server-side (DAI) advertisements, which are embedded in the main video.
Roles and permissions
The release of DIVA 5 introduces a simplified UI and UX, helping to complete tasks efficiently, and lessening the risk of human error. Supporting a set of predefined user roles with specific permission levels, use GUI Shell to grant users access DIVA 5 Back Office features.
Depending on the assigned user role, permissions include the ability to ingest, edit, or view content via certain pages, panels, or fields. For example, Administrators have access to all features and fields, while an Editor, who is typically non-technical, can check data but certain areas will display in read-only mode. Read our Roles, permissions, and user groups article for more information.